Need help?
Contact hello@officiallysucks.lol with your certificate or order reference and a description of the issue. Never send card details, security codes, passwords or identity documents.
Payment errors and delivery
For paid purchases, we investigate duplicate charges, payment errors and undelivered announcements or certificates. If we cannot supply the purchased product as promised, we will arrange a refund through the checkout payment provider. Only money actually charged can be refunded. Replays are included; a replay does not make a new purchase.
Change of mind and other requests
We do not promise routine change-of-mind refunds. Requests are reviewed on their circumstances and applicable rights. Reporting or removing content does not automatically reverse payment. Refund timing depends on the provider and your bank. Mandatory consumer rights remain unaffected.
Stripe and Link support
Stripe Managed Payments provides transaction support through Link. You can also contact Link support using your payment receipt. Stripe may issue refunds in certain cases within 60 days of the transaction; this is not an unconditional 60-day refund guarantee. We remain your contact for the product and its delivery.
Link transaction support · Stripe refund support · Report content or request removal